Damaged or wrong item received

Please check your order after receiving it. If the goods are damaged or you received the wrong goods, please contact us (sales@uavmodel.com) within 3 working days of receiving the goods so that we can evaluate the problem and reissue it. After this period, we will no longer offer exchanges. Damaged merchandise includes items that were damaged during shipping. Save all packaging materials and don’t throw anything away! Please contact us and let us handle the logistics claim. We will ask you to provide pictures of the box and parts to help us determine the damage and complete the claim process. If you attempt to return an item yourself, you will not be able to file a claim with us and you may not receive a refund for your return. Typically, after contacting us and providing pictures of the damage, we will replace the required part as soon as the part is in stock.



If your item has a minor flaw that does not affect its functionality and you can easily fix it, please contact us. If you keep the item and repair it yourself, we may provide you with a small store discount code for future purchases. If you decide not to accept this recommendation, you may return the part to us at your expense.



suggestion

If you have any comments about our products or product packaging, please feel free to provide us with valuable suggestions.

Regular Cleaning:

Gently wipe the drone's surface with a soft
cloth or a cleaner specifically designed for electronic devices to remove dust
and dirt.

Pay special attention to cleaning sensors
and cameras to ensure optimal performance.

Structural Inspection:

Regularly check for cracks, deformations,
or damage in the drone's body and propellers. Propellers should be given extra
attention as damaged blades can affect flight performance.Ensure all screws and
connections are tight.

Battery Maintenance:

Regularly inspect the battery's appearance
for any signs of swelling, leakage, or damage.

Charge and store the battery according to
the manufacturer's guidelines to avoid overcharging or deep discharging.

Software Updates:

Regularly update your drone's flight
control software and firmware to ensure the latest features and security
measures.

Avoid Extreme Temperatures:

Avoid using or storing the drone in
extremely cold or hot conditions, as this can damage electronic components and
materials.

Waterproofing and Moisture Protection:

While some drones are designed to be
waterproof, most are sensitive to water. Avoid flying in rain and ensure a dry
storage environment.

Proper Storage:

Store the drone in a dry, clean, and
well-ventilated place when not in use.

Professional Inspection and Repair:

If the drone has experienced a significant
impact or is showing signs of abnormal behavior, have it checked and repaired
by a professional if necessary.

Following these general maintenance and
care steps will ensure that your drone, regardless of its material, remains in
top condition and continues to provide reliable performance over the long term.