FAQS
1. HOW DO I PLACE MY ORDER?
- Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
- We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
- Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.
3. MY TRACKING NUMBER ISN’T WORKING
- Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4. I NEED HELP WITH A LATE ORDER
- Orders typically ship within 5 to 8 business days. For international orders, transit will take an additional 1 to 2 weeks.
- If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.
- Products that need to be customized, production time is 10-25 days to ship, product details will be announced.
5. We accept the following secure payment methods:
Credit Cards (via Airwallex)：
- Visa / Mastercard / American Express
- Secured by Airwallex, a global compliant payment platform
Third-Party Payments：
- PayPal (Personal & Business Accounts)
Bank Transfer：
- Corporate Account Transfer (SWIFT/IBAN Supported)
6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.
7. HOW SECURE IS MY PERSONAL INFORMATION?
- We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
- Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
7.Shopping safety guaranteed
We use PAYPAL to collect payment. For details, you can check the official website of PAYPAL to guarantee your shopping funds.
https://www.paypal.com/webapps...
8.What delivery?
We cooperate with DHL, FedEx, EMS shipping companies, you can choose freely when placing orders;
- DHL : https://www.dhl.com/
- FedEx ：https://www.fedex.com/
- EMS：https://www.ems.com.cn/
- Logistics Tracking：https://www.uavmodel.com/apps/17TRACK
9.Refund issue?
Due to the buyer's own reasons, resulting in a refund. This website will not be responsible for the payment of processing fees. Shipping charges are not charged for returned products.
10、Answer: Customs clearance responsibility depends on trade terms (e.g., EXW, FOB, DDP). Generally:
- Our Default Terms: The customer (consignee) must handle clearance and pay all duties/taxes.
- Exceptions: If your order states "DDP (Delivered Duty Paid)", we will handle clearance.
11、Answer: Typically required documents:
- ID (e.g., passport) or business tax number;
- Commercial invoice (contact us after purchase);
- Tip: Contact your local customs in advance!
12、Answer: Duties are determined by your country’s customs based on product type, value, and regulations. To estimate costs:
- Check your local customs website;
- Use third-party tools (e.g., Avalara, DutyCalculator).
13、Answer:
- Delays: Contact customs directly to submit documents/payments. We can provide tracking numbers or invoices.
- Destruction: Losses due to unresponsive clearance will be borne by the customer.
- Exceptions: If caused by our documentation errors, contact us for support.
14、Answer: You will receive a commercial invoice and packing list via email. For other documents, contact sales@uavmodel.com (response within 24 hours).
15、Answer: The following products may be seized or rejected:
- Prohibited items in your country (e.g., cosmetics with banned ingredients);
- Products without required certifications (e.g., electronics lacking CE marks);
- Under-declared value (may raise tax evasion suspicions).